Return & Refund Policy

Return & Refund Policy

Thanks for shopping with us we really appreciate your business!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

If you are not satisfied with your product, please contact Customer Support for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. The product must be returned to the our headquarters within 14 calendar days of the issuance of the RMA. Any accessories that shipped with the product are complementary gifts and must not be returned with the original packaging . If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges.

How to request a refund

Within 14 days of receipt of your product:

1. Contact Customer Support to make arrangements for a return

and receive a Return Material Authorization (RMA) number

2. If you received a physical product, ship the unopened product to

our headquarters at :

Smokeycontraband

P.O. BOX 30484

Charlotte, NC 28230

Shipping recommendations are standard shipping and handling.

3. A refund* will be processed within 3-6 weeks of receipt of the product at our headquarters.

If product was ordered incorrectly we will not grant full refund but store credit will be issued instead.

Thank you for shopping with us and email us with any questions comments or concerns!

Email: info@smokeycontraband.com

Address: Smokeycontraband

P.O. BOX 30484

Charlotte, NC 28230